Get in touch with our team
Need help? Our support team is available to assist with questions, account-related issues, technical concerns, or general feedback. Reach out through our convenient communication channels, including live chat, for help with registration, KYC uploads, deposits and withdrawals, bonus or promotion queries, verification delays, or site issues. Use live chat for the quickest reply; email us when you need to send documents. We aim to respond promptly and resolve account and payment matters so you can return to playing with confidence.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat: <5 min; email: within 24 hours) |
| General enquiries | [email protected] (business queries; reply within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships & marketing) |
| Phone | +1 416 582 9741 (English & French) |
| Working hours | Live chat: 24/7 - Phone & email: Mon-Fri, 09:00-21:00 ET |
Email Support
Email is the preferred contact method for detailed requests, account issues, or any case that needs explanations or documents. Please send a clear subject line and include up-to-date contact details, account ID, and relevant attachments to prevent delays. This helps our team respond faster and avoid back-and-forth while handling verification or billing questions.
Send us a message
Response Time
Support response times vary by request. Most inquiries receive a reply within one business day, typically during regular office hours. Complex cases, such as payment investigations or KYC issues, may require extra time for review and coordination with third parties and could take several business days depending on the nature of the problem. We’ll keep you updated throughout the process.
Feedback
We’d love your feedback. If you have suggestions, ideas, or run into issues while using Lucky Bar, please send them our way. Every message is reviewed carefully and helps improve the site and service. Your input guides updates to features, promotions and support, so we can make the experience better for Canadian players at LuckyBar.