Privacy and Data Policy
Welcome to Lucky Bar’s Privacy Policy. This page explains how we collect, use and protect the personal information you provide when you open an account, play games, or use our site in Canada. We take user privacy seriously and aim to keep this policy clear and practical so you understand your choices.
Types of data we collect
Personal data
We collect identity and contact details when you register or verify your account, such as full name, date of birth, address, email and phone number. We also collect documents you upload for KYC checks, and payment details needed to process deposits and withdrawals.
Technical data
When you visit the site we collect device and connection information, such as IP address, browser type, operating system, device identifiers and usage data. This helps us keep the site secure, detect fraud and optimise performance for Canadian users.
Transactional and activity data
We record your account activity, game history, bet and payment records, bonus activity and communications with customer support. Transactional data is necessary to process payments, comply with legal obligations and resolve disputes.
How we use your information
We use personal and technical data to operate your account, verify identity, process deposits and withdrawals, improve site functionality and prevent fraud. We may also use information to respond to support requests, to comply with legal obligations, and to send account-related notices. Marketing messages are only sent where you have agreed to receive them; you can opt out at any time.
Data protection practices
We protect data using industry-standard measures such as encryption for data in transit, access controls and regular security reviews. Access to personal information is limited to staff and service providers who need it to perform their duties. We retain data only as long as necessary for business, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar tracking tools to remember preferences, support secure logins, analyse site usage and deliver relevant content. Third-party analytics and advertising partners may set their own cookies. You can manage cookie settings in your browser and opt out of some tracking through standard industry tools.
User rights
Access, correction and deletion
Canadian users may request access to, correction of, or deletion of their personal information. To protect your privacy we will verify your identity before fulfilling requests. We will respond within a reasonable period and explain any limitations on requests, for example where information must be retained to meet legal or regulatory obligations.
Information sharing and third parties
We may share information with third-party service providers that perform functions on our behalf, such as payment processors, identity verification vendors and hosting providers. We also may disclose information if required by law or to protect the integrity of our services. Where we share data, we require partners to protect it in line with applicable privacy standards.
Privacy policy updates
We may update this policy to reflect operational or legal changes. Material changes will be posted on the site and, where appropriate, communicated to account holders. Please check this page regularly for the latest version.
Contact
If you have questions or wish to exercise your privacy rights, contact us at [email protected]. References to the site or services may use the name LuckyBar in account pages and support messages.